Helpdesk and Call Management

We offer a professional, discreet service

Our professional Helpdesk and Call management services ensure that all caller enquiries are dealt with in a professional, helpful and discreet way. We log and track issues to ensure that nothing falls through the cracks.

You can rely on:
  • 24/7 availability
  • Trained and experienced team of helpdesk operators
  • Logging of issues and progress tracking
  • First point of call for clients requesting reactive/response maintenance or reporting issues
  • Issues managed in accordance with priority levels
  • Assigned to appropriately located and qualified engineers

We use a Computer Aided Facilities Management (CAFM) system so we can provide:

  • A comprehensive reporting suite
  • Asset management module
  • Scheduling of all PPM (Planned Preventative Maintenance)
  • Assignment of reactive/response maintenance
  • Helpdesk software
  • Mobile working job management system
  • Client personalised portal access
  • Resource planning
  • Financial planning/cost control
  • Management of Service Level Agreements linked to dashboards and automated alerts
  • Boosted productivity through streamlined processes
  • Full audit trail and traceability.