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Soft FM Services

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We provide a suite of soft facilities management services that ensure the smooth running of any business operation.

The key to customer service is consistency, convenience and courtesy. We understand from many years’ experience with diverse business clients that building good relationships with customers goes a long way to ensuring a longstanding relationship.

Thanking the customer and promoting helpful and friendly environment ensures they leave with a great impression and are more likely to return to you, rather than a competitor.

Our Soft FM services are aimed at creating lasting impressions and building relationships.

Front of House and Porterage

ROL Group knows that your Front of House team is the face of any organisation. We offer front of house and porterage personnel who work as an extension of your team to promote your culture, identity and values while delivering a customer experience and service second to none.

We embody your brand and ensure that our personnel look, behave and operate with the highest professional standards on our customers’ behalf. Our porterage teams support the smooth running of your operations and undertake all manner of tasks to ensure your business remains as efficient and productive as possible.

We can provide on-site teams covering an array of disciplines specific to client requirements. Related services also include mailroom and document management services.
Cleaning
ROL Group offers a comprehensive range of cleaning services including:
- Commercial and industrial cleaning
- Window cleaning
- Janitorial supplies
- Catering environment deep cleans
- Drainage services, sump pumps and grease traps
- Washroom services including hardware and consumables
- Feminine hygiene services
- Water management – Legionella control, fixed temperature and quality monitoring
Waste Management

At ROL Group we know from experience that waste management and recycling is a key soft FM service for every business and public sector organisation. Our waste management covers collection, transportation, disposal and monitoring of waste. Waste management and recycling save money, promote sustainability and ensure that you are in compliance with legislative requirements.

By reliably outsourcing waste management you know that you personnel are working in a safe environment with hazards removed and disposed of professionally.

A positive clean and tidy workplace has a positive effect of employee mental health and productivity. It also reduces workplace accidents. Effective soft facilities management is a sign of a healthy working environment.

ROL Group is a designated Recolight WEEE recycling point and holds a Waste Transfer Licence.
Pest Control
News of a pest infestation can spread like wildfire and do more damage than the pests themselves. Working in this environment is unpleasant, unsafe and unhealthy. It can result in closure of facilities, disrupted service and loss of public confidence in your business or brand. An integrated pest management method will help avoid these scenarios.

Our pest control approach is based on four key principles:
- Preventing access by sealing areas and proofing buildings
- Restricting pests from spreading where they have gained access
- Implementing innovative, market-leading control and destruction measures including non-toxic solutions
- Continual monitoring to ensure that protection measures are working.
Our pest control service offering includes the provision of:
- Premises surveys and inspection reports
- Routine site inspections and treatments
- Callout service
- Rodent control
- Insect control
- Electronic Fly Killers (EFKs)
- Bird control
- Fly screens
- Pest proofing
Our certified pest control technicians are trained to perform all activities safely, efficiently and humanely.
Security Services
We offer our clients a range of PSA licensed professional solutions to safeguard their property, assets and occupants, providing security and peace of mind at all times.
- Customised plans are created to best address your needs
- Installation of security technology systems
- Provision of manned guards and remote monitoring
Whatever your requirements, we can facilitate individual service packages covering only your core business opening hours, or providing round the clock security services on a 24/7 basis.

Working in the security sector requires a unique skillset and a professionalism to ensure that all interactions are handled in a dependable and effective manner. Rigorous recruitment and selection processes are implemented alongside security clearance checks at various levels to ensure a consistent reputable service.

Our Service offering includes:
- Static manned guarding
- Mobile security patrols
- Key holding and alarm response services
- Technology solutions – intruder alarm systems, access control, surveillance cameras
- Physical security – fences, turnstiles, gates
- CCTV and alarm monitoring.
Grounds Maintenance
ROL Group understands that when it comes to your business, first impressions last. When a customer or patron arrives at one of our client sites what they see and what they experience matters in building the right impression. We offer a range of landscaping and grounds maintenance services including scheduled maintenance programmes and services tailored to the season and your specific environment.

External Grounds Services:
- Grass cutting and trimming
- Pruning
- Hedge and shrub cutting
- Planned and/or ad-hoc horticulture and arboriculture services
- Leaf blowing
- Litter removal
- Weed and moss removal
- Repairing damaged areas
- Cleaning services – gum, graffiti, overgrowth, and waste from fly tipping, etc.

Managed Solutions

Planned Preventative Maintenance (PPM)

Response Maintenance

Helpdesk and Call Management

Asset Management

Technical Compliance

Special Projects

Crisis Management

Hard FM Services

Soft FM Services