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Helpdesk and Call Management

We offer a professional, discreet service

Our professional Helpdesk and Call management services ensure that all caller enquiries are dealt with in a professional, helpful and discreet way. We log and track issues to ensure that nothing falls through the cracks.

You can rely on:

24/7 availability
Trained and experienced team of helpdesk operators
Logging of issues and progress tracking
First point of call for clients requesting reactive/response maintenance or reporting issues
Issues managed in accordance with priority levels
Assigned to appropriately located and qualified engineers

We use a Computer Aided Facilities Management (CAFM) system so we can provide:

A comprehensive reporting suite
Asset management module
Scheduling of all PPM (Planned Preventative Maintenance)
Assignment of reactive/response maintenance
Helpdesk software
Mobile working job management system
Client personalised portal access
Resource planning
Financial planning/cost control
Management of Service Level Agreements linked to dashboards and automated alerts
Boosted productivity through streamlined processes
Full audit trail and traceability.

Managed Solutions

Planned Preventative Maintenance (PPM)

Response Maintenance

Helpdesk and Call Management

Asset Management

Technical Compliance

Special Projects

Crisis Management

Hard FM Services

Soft FM Services